Shipping Terms and Conditions
Shipping Terms and Conditions
1. Shipping Methods and Providers
1.1. We offer various shipping methods and may partner with different shipping providers to deliver your orders. The available options and their details will be displayed during the checkout process.
2. Shipping Costs
2.1. Shipping costs are calculated based on various factors, including the destination, the weight and dimensions of the products, and the selected shipping method. The shipping cost for your order will be displayed at the checkout before you confirm your purchase.
3. Shipping Times
3.1. Estimated shipping times are provided during the checkout process. These times are approximate and may vary depending on factors beyond our control, such as customs clearance, holidays, and unforeseen delays by the shipping carrier.
4. Tracking Information
4.1. Once your order has been shipped, we will provide you with tracking information, if available. You can use this information to track the progress of your shipment.
5. Shipping Restrictions
5.1. We may not be able to ship to certain locations due to legal restrictions or other limitations. Please check our Shipping Policy for information on restricted destinations.
6. Customs and Import Duties
6.1. Orders shipped internationally may be subject to customs and import duties imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
7. Delivery Address
7.1. It is your responsibility to provide accurate and complete delivery information. We are not responsible for items that are undeliverable due to incorrect addresses provided by the customer.
8. Delayed or Lost Shipments
8.1. While we make every effort to ensure timely and reliable delivery, we are not responsible for delayed or lost shipments caused by the shipping carrier or other factors beyond our control. Please contact us if you encounter any issues with your shipment, and we will assist you to the best of our ability.
9. Order Changes or Cancellations
9.1. Once an order has been placed, changes to the shipping address or shipping method may not be possible. Cancellation requests may be subject to our Cancellation Policy.
10. Returns Due to Shipping Issues
10.1. If your order is returned to us due to issues with the shipping address provided or if it is undeliverable, we may charge a restocking fee of 10% and additional shipping charges to reship the order. Please refer to our Return and Refund Policy for more information.
11. Contact Information
11.1. If you have any questions or concerns regarding our shipping terms and conditions, please contact our customer support team at sale@modelcarshop.co.uk
By placing an order with us, you acknowledge that you have read, understood, and agreed to these shipping terms and conditions. We recommend reviewing this information before making a purchase to ensure a smooth shopping experience.